Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 4 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
The price shown on our website is the base rent. All residents have an additional $123 in monthly charges which includes $78 Tech Amenity, $35 Valet Trash, $4 Pest Control and $11 for RIM. The electric is setup by the resident and placed in your name through Tri-County. The water, sewer, utility admin fee, and trash removal is billed by our third party billing company on the 1st of month.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools are you zoned for?
We are in the Keller ISD. The schools are: Freedom Eleementry, Parkwood Hill Intermediate, Hillwood Mddle School and Central High School.
Do you have furnished apartments?
We currently have 1 furnished apartment, it’s a 2 bedroom Ventor floorplan.
Do all of your apartments have the same finishes?
All of our apartments include granite counter tops and black appliances. The 3 and 4 bedrooms have side by side refrigerators. We have select apartments with tile backsplashes and faux wood floors throughout the living and dining spaces.
Do all of your apartments include washer and dryer?
No, all apartments have full size washer/dryer connections however.
How do I setup electricity?
Once you apply and receive approval, you will contact Tri-County Electric to set up electric service prior to moving in. We require the electric account number prior to releasing keys on move in day.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Our cable and internet is Charter/Spectrum and we participate in the Tech Amenity program.
What is your pet policy?
We welcome up to two furry friends and we do not have a weight limit. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.
What is the parking policy?
Vehicles are subject to towing if parked illegally in the firelanes and curbs or if the vehicle has expired registration and/or is inoperable.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
Yes, all of the floorplans except the Mediterranean, Baltic and Oriental have attached one or two car garages.
Do you have storage units available?
No we do not.
How do I receive packages?
Packages are delivered to the office and we log them in sending you an email alert.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.
What are the hours for the amenities?
Residents have 24 hour acess to the fitness center and have access to the playground, dog park, volleyball court, and basketball court at their leisure. The pool closes at 10:00 pm during the week and 11:00 PM on the weekends.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.